Frequently Asked Questions

Due to this being a drop based sale, we are unable to make any modifications to orders including changing colors, quantities, etc. As orders come in, shipping labels are purchased and printed to get them out ASAP. As noted on the site, all sales are final due to this reason.

Available Mousepad Sizes

Large (XXL):

• 36" x 18" (914 x 457 mm)

• 48" x 24" (1219 x 610 mm)

These pads feature a 5mm thickness, premium cloth top (easy-to-clean), and a non-slip rubber backing.

Proline:

• 500 x 500 mm (19.7" x 19.7")

The Proline series has a specialized top and base designed for high-performance gaming. (See individual product pages for detailed specifications.)

This all depends. Each drop we evaluate many things including demand, color requests and involving new creators. So the only answer we can give is a Maybe :)

GutzyAiden pads are ODM, We custom-designed every detail—including the base, top surface, and thickness, —to ensure our pads deliver premium quality and performance tailored specifically for Gamers, Setup Enthusiasts, Creators, and Everyday users.

After you place your order, you will get a confirmation email. Within 1-5 days after that please check your email for another email with Shipping Confirmation and in that email will be a link to your tracking number. Expect 3-5 days for delivery in US and 1-2 weeks for International orders after it has been scanned in. For Pro-Line orders, please allow 3-5 days for printing/packaging to receive your email with Shipping Confirmation.

Orders shipped outside of the United States may be subject to import taxes. The recipient (you) of an international shipment may be subject to such import taxes, customs duties and fees, which are determined once a shipment reaches the recipient's (you) country. Any additional charges for customs clearance must be fulfilled by you the customer as GutzyAiden has no control over these charges, nor be able to predict what they may be at time of order. 

Yes it is possible. Once the package reaches the destination country, it is then handed off to the that countries Customs. Due to Covid-19 impacts, we have seen some delays for the packages to clear Customs in some countries and this is completely out of our control. Once it is cleared through Customs the package is then handed off to the destination countries local postal service.